Privacy Policy

At SwimSchoolPro, we prioritize your privacy. This updated Privacy Policy (“Policy”) aims to clearly inform you about how we handle personal data. We encourage you to review it carefully to make informed choices about sharing your information with us.

This Policy is effective as of November 8, 2024, for all users of our services. Terms used in this Policy have the same meaning as in our Terms of Use, which should be read alongside this Policy. By accessing our website, app, or using our services, you agree to the terms outlined here and in our Terms of Use.

 Personal Information Collection

SwimSchoolPro may gather personal information through various interactions, such as:

  • Registering for the Service
  • Using the Service
  • Engaging in our online forums or blog
  • Contacting customer support
  • Visiting our website and app

Providing your personal information is optional, but withholding it may limit our ability to offer you our services.

Third-Party Information

If you share someone else’s personal information with SwimSchoolPro, you must have their permission to do so, and they should be informed about how we might use this information, as outlined in this Policy.

Purpose of Collecting Personal Information

We collect your information to enhance our services, including but not limited to:

  • Verifying your identity
  • Administering the Service
  • Communicating service changes
  • Assisting with technical issues
  • Complying with legal requirements

Your personal information will only be used for these purposes or as explicitly authorized by you.

Non-Personally Identifiable Data

SwimSchoolPro may use aggregated data that doesn’t personally identify you to better understand user behavior, develop insights for productivity, and improve our services.

Data Security

We use secure servers and SSL Certificates to safeguard your data. However, as no internet transmission is entirely secure, we advise caution when sharing personal information online. You will be notified promptly if a security breach occurs.

Limited Disclosure of Personal Information

Your personal information is shared outside SwimSchoolPro only when necessary to fulfill the purpose for which it was collected, or as required by law. In such cases, we will inform you where feasible.

Credit Card Details

SwimSchoolPro does not store credit card details. Payments are securely managed by a third-party provider, Southern Payment Systems Pty Ltd. For their privacy policy, please visit their website.

Access and Accuracy of Personal Information

You may request to view or correct your personal information by contacting us at info@swimschoolpro.com. We’ll make reasonable efforts to respond promptly, barring legal restrictions.

Cookies

Our website uses cookies to improve functionality. You may manage cookies in your browser settings, though this may affect site usability. Currently, we do not honor “Do Not Track” requests.

Email Communications

SwimSchoolPro may send emails about billing, product updates, and notifications. You can opt out of non-essential communications by following the instructions in the email.

Third-Party Applications

If you transfer data to third-party applications, please review their privacy policies as SwimSchoolPro is not responsible for these third-party practices.

Privacy Complaints

To file a complaint about how we’ve handled your information, contact our Privacy Officer at info@swimschoolpro.com or by mail at the address provided in this Policy. We aim to respond within 10 business days and resolve complaints within 30 business days.

Policy Updates

SwimSchoolPro reserves the right to amend this Policy. Any changes will be effective upon posting, and we will notify you of significant updates through email or the Service.